Billing policy
Foxo family subscriptions may be billed through Stripe on the web or through native app-store subscriptions on iOS and Android. Paid plans include a 14-day free trial before the first charge, unless the checkout or store screen states otherwise.
Trials renewals
Monthly plans renew each month and annual plans renew each year. We show plan, renewal date, and billing actions inside the account page when Stripe billing is active.
Cancellation
You can cancel anytime. Cancel web subscriptions in the Stripe Customer Portal linked from your Foxo account. Cancel Apple App Store subscriptions through your Apple subscription settings. Cancel Google Play subscriptions through your Google Play subscription settings. In short, cancel where the subscription started.
Cancellation stops future renewals; access normally continues until the end of the paid period.
Refunds
If a billing mistake happens, email support within 14 days of the charge and include your account email plus any non-secret Stripe receipt, invoice, Apple App Store, or Google Play reference you see. Refunds are reviewed case by case and returned through the billing provider that processed the payment.