Support
For account, billing, subscription, privacy, child profile, or native app help, email support@heyfoxo.com. Include your account email, device platform, and a short description of what happened so we can trace it safely.
Account deletion privacy
You can request account deletion from /app/account#delete-account after any active subscription is cancelled. To request child profile deletion, waitlist removal, push notification token removal, subscription-record review, or another privacy request by email, write from your account address where possible and tell us whether the request is about the parent account, child profile, subscription records, waitlist data, or device reminders.
Subscriptions
For subscription payment questions, include your account email, whether the issue happened in Checkout, the Stripe Customer Portal, Apple App Store, or Google Play, and any non-secret receipt or invoice reference you see.
Web, iOS, and Android subscription support all start here. We help with checkout, Customer Portal, app-store subscription records, family account access, renewal dates, and cancellation routing.
Activity content
Foxo is a developmental play and learning tool, not a medical device or diagnostic service.